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IT job opportunities in Twickenham

St Mary's University

Job details

Customer Service Manager

Location: Gloucestershire

Salary/Rate: £26000 - £32000 DOE

Type: Permanent

Closing Date:

Job Reference: 3777003

Experienced Customer Services Manager required for Gloucester International Company

Your new company
Your new company is a renowned technology services business with multiple bases across the UK and a central customer service centre based out of Gloucester. A highly successful business, they are now looking to recruit a permanent Customer Services Manager to join their diverse team.

Your new role
Your new job will be overseeing the management and success of the customer services team. You will oversee the provision of KPIs and ensure these are achieved as well as looking after the absence and performance management for your team, making sure that success plans are set in place and report this back to management. Your job will be varied, looking after customer escalations, monitoring customer reviews and safeguarding your business area.

What you'll need to succeed
The successful candidate will have recent experience as a Customer Services Manager and a proven track record of success in achieving KPI targets. You will have had experience managing and working as part of a team. You will be a self-starter, driven by success and geared towards continuous improvement.


What you'll get in return
What you'll get in return Our client is offering a competitive salary with incremental increase with tenure, a clear progression path, in addition to 25 days holiday plus bank holidays, a generous pension contribution, discounts and more.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.


Contact: Oliver Dove

Office: Ground Floor, 53 - 57 Rodney Road, Cheltenham,Cheltenham

Phone: 01242226227

Email: oliver.dove@hays.com

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